WM
Wayne M
1 reviews | Active since Aug 2020
13 Aug 2020, 13:03
Refund not received
I booked to go away to Manyane Resort during the March school holidays but then lockdown took place. I have phone the booking hotline to get a refund and they stated I need to email them I have emailed them a number of times and I don't get a response back. I am frustrated with their service.
Helpful (0)
Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
14 Aug 2020, 12:29Hi Wayne
We are investigating the query and will come back to you in this regard directly.
Regards
Yvonne
We are investigating the query and will come back to you in this regard directly.
Regards
Yvonne
Safarinow.com's reply14 Aug 2020, 12:29
Official
Hi Wayne
We are investigating the query and will come back to you in this regard directly.
Regards
Yvonne
We are investigating the query and will come back to you in this regard directly.
Regards
Yvonne
WM
Wayne M's updateReviewer Update
26 Aug 2020, 17:36Hi Yvonne,
I got an email on the 12 August 2020, from Safarinow saying they are going to process my refund but I still have not received it as yet. This was the email I received:
Good day Wayne
Thank you for your email.
We have queued your request for a refund and I apologise for the delay. If you would like, we can give you a voucher to the value of the refund valid for 3 years. Please let us know which option you would prefer.
Thank you
Dalene Abrahams
Safarinow.com
I got an email on the 12 August 2020, from Safarinow saying they are going to process my refund but I still have not received it as yet. This was the email I received:
Good day Wayne
Thank you for your email.
We have queued your request for a refund and I apologise for the delay. If you would like, we can give you a voucher to the value of the refund valid for 3 years. Please let us know which option you would prefer.
Thank you
Dalene Abrahams
Safarinow.com
WM
Wayne M's update26 Aug 2020, 17:36
Reviewer Update
Hi Yvonne,
I got an email on the 12 August 2020, from Safarinow saying they are going to process my refund but I still have not received it as yet. This was the email I received:
Good day Wayne
Thank you for your email.
We have queued your request for a refund and I apologise for the delay. If you would like, we can give you a voucher to the value of the refund valid for 3 years. Please let us know which option you would prefer.
Thank you
Dalene Abrahams
Safarinow.com
I got an email on the 12 August 2020, from Safarinow saying they are going to process my refund but I still have not received it as yet. This was the email I received:
Good day Wayne
Thank you for your email.
We have queued your request for a refund and I apologise for the delay. If you would like, we can give you a voucher to the value of the refund valid for 3 years. Please let us know which option you would prefer.
Thank you
Dalene Abrahams
Safarinow.com
Safarinow.com's replyOfficial
31 Aug 2020, 16:53Hi Wayne
I have sent you a direct mail in regards to this query
I have sent you a direct mail in regards to this query
Safarinow.com's reply31 Aug 2020, 16:53
Official
Hi Wayne
I have sent you a direct mail in regards to this query
I have sent you a direct mail in regards to this query