RB
Richard B
1 reviews | Active since May 2020
25 May 2020, 09:55
Refund not processed after 2 months, and no response to emails.
Requested a refund of my deposit on 24 March once the lockdown was announced. Received exactly 1 email from Safarinow.com checking if the host was happy to allow the cancellation with full refund. The host rep**** 'Yes', but TWO MONTHS LATER there is no further response from Safarinow.com, despite my numerous attempts to reach them via email and telephone.
The host even reached out wanting to refund me directly but has since discovered that she herself hasn't been paid the deposit by Safarinow.com so unfortunately cannot. I guess it has sadly come to this...
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Replies (4)0
Replies (4)
Safarinow.com's replyOfficial
05 Jun 2020, 18:25Hi Richard
Our apologies for the experience that you had. We are working on a huge backlog of queries and are reconciling all bookings. We will resolve this matter as per email we have sent you directly.
Our apologies for the experience that you had. We are working on a huge backlog of queries and are reconciling all bookings. We will resolve this matter as per email we have sent you directly.
Safarinow.com's reply05 Jun 2020, 18:25
Official
Hi Richard
Our apologies for the experience that you had. We are working on a huge backlog of queries and are reconciling all bookings. We will resolve this matter as per email we have sent you directly.
Our apologies for the experience that you had. We are working on a huge backlog of queries and are reconciling all bookings. We will resolve this matter as per email we have sent you directly.
RB
Richard B's updateReviewer Update
09 Jul 2020, 09:28You emailed me also on 5 June saying "Hi Richard Apologies for the delay regarding resolving this query. We will settle this amount next week." Obviously this has not happened. Time to contact my lawyer!
RB
Richard B's update09 Jul 2020, 09:28
Reviewer Update
You emailed me also on 5 June saying "Hi Richard Apologies for the delay regarding resolving this query. We will settle this amount next week." Obviously this has not happened. Time to contact my lawyer!
RB
Richard B's updateReviewer Update
09 Jul 2020, 09:43I have just been informed that my deposit was refunded on 12 June - have verified that it does appear on my bank statement. It would have been helpful if they had sent me a notification once that refund was processed.. Good communication goes a long way towards fostering goodwill.
RB
Richard B's update09 Jul 2020, 09:43
Reviewer Update
I have just been informed that my deposit was refunded on 12 June - have verified that it does appear on my bank statement. It would have been helpful if they had sent me a notification once that refund was processed.. Good communication goes a long way towards fostering goodwill.
Safarinow.com's replyOfficial
09 Jul 2020, 09:54Hi Richard
Thank you for confirming receipt. Usually the bank sends a notification however we note your recommendation and will work on improving that step.
Thank you for confirming receipt. Usually the bank sends a notification however we note your recommendation and will work on improving that step.
Safarinow.com's reply09 Jul 2020, 09:54
Official
Hi Richard
Thank you for confirming receipt. Usually the bank sends a notification however we note your recommendation and will work on improving that step.
Thank you for confirming receipt. Usually the bank sends a notification however we note your recommendation and will work on improving that step.