YN
Yvette N

1 reviews | Active since Aug 2020

17 Aug 2020, 11:58

Refund for double booking?

Good day, could someone please assist, I made a booking at Leopard rock lodge from 7-10 August and paid the full amount, only to receive news from the lodge that the place wasn’t available. I tried for two weeks now to get hold of someone to help me get my money back, phone isn’t working and nobody replies e-mails. Is there anybody who can help me in this regard?

0
Replies (6)
Safarinow.com
Safarinow.com's reply17 Aug 2020, 15:14
Official
HI Yvette
We have reversed these funds.
YN
Yvette N's update20 Aug 2020, 09:18
Reviewer Update
Good day, the funds still doesn’t reflect in my account, please assist
Safarinow.com
Safarinow.com's reply20 Aug 2020, 11:44
Official
Hi Yvette

Funds should be available to you again, we are contacting the banking institutions to see what has happened.

Regards
Yvonne
YN
Yvette N's update21 Aug 2020, 08:47
Reviewer Update
Funds still not available, Yvonne...
YN
Yvette N's update25 Aug 2020, 10:59
Reviewer Update
Received my money, thank you!!
Safarinow.com
Safarinow.com's reply25 Aug 2020, 11:06
Official
Thanks for the update Yvette. We had to get the banks to talk to each other and resolve.