1 reviews | Active since Jan 2014
R4800 rippoff by Safari.com and Aves Lodge
I'm writing to complain about a recent incident we experienced with Safarinow.com and Andre Waters of Aves Lodge in Cullinan. We are group of 8 ladies and had booked for a weekend vacation for the 24th November 2018 to the 26th November 2017 to Aves Lodge via Safari . We were quoted R4800 which was fully paid on the 30th September 2017. On the date of the check in the father of two of the ladies passed away, Andre was then contacted that morning and an arrangement was made with him by me(Lebo Japhta) to notify him of our situation. He said he understands our situation and he agreed to move the dates for us but then when we contacted him now in March he referred us to Safari's T&C's and went back on his word. He initially didn't notify us we would have to forfeit the R4800 we had paid. We were misinformed and **** to by Andre and now we had to lose R4800 of which we did not get anything for. We request a refund or our vacation, otherwise we will be opening a ***** case against Mr Andre Walters.
Hi Lebo
Thank you for your feedback. We have investigated your query on the booking for November 2017. We are sorry to hear about the passing of the travelling parties’ father. The notification that the group would not travel was communicated to the property owner on the date of check in in November 2017 by yourselves, directly to the property. The cancellation and no show terms on this booking which are presented to the customer prior to booking stipulate:
In the event of premature departure we may charge for the full original booking. Cancellation 0 - 7 days before date of arrival, or no-show – visitor forfeits 100% of full booking. Aves indicate that they didn’t agree to a refund or a change of date but rather said should you ever book again they may consider a discount. We unfortunately do not have documentation of a discussion agreeing to a refund by Aves.
We note receipt of an image of a conversation sent to us in March where the travelling party is discussing on Whatsapp the issue at hand however this also does not have the establishment in the thread.
Unfortunately there is no refund for the no show.
Regards
Safarinow
Hi Lebo
Thank you for your feedback. We have investigated your query on the booking for November 2017. We are sorry to hear about the passing of the travelling parties’ father. The notification that the group would not travel was communicated to the property owner on the date of check in in November 2017 by yourselves, directly to the property. The cancellation and no show terms on this booking which are presented to the customer prior to booking stipulate:
In the event of premature departure we may charge for the full original booking. Cancellation 0 - 7 days before date of arrival, or no-show – visitor forfeits 100% of full booking. Aves indicate that they didn’t agree to a refund or a change of date but rather said should you ever book again they may consider a discount. We unfortunately do not have documentation of a discussion agreeing to a refund by Aves.
We note receipt of an image of a conversation sent to us in March where the travelling party is discussing on Whatsapp the issue at hand however this also does not have the establishment in the thread.
Unfortunately there is no refund for the no show.
Regards
Safarinow