Quick to take your money!

I booked part of my annual holiday through safarinow but was forced to cancel due to covid-19. Both establishments where I booked have agreed in writing to refund 50% of my booking, but to date I have not received anything into my account, and struggling to get responses from SafariNow.com. They are impossible to get hold of on the phone, and emails are sporadic where they try get me to reschedule rather than get a refund. I have received refunds from all the other accommodation I booked in the period (not through SafariNow.com), but as I write this, nothing from SafariNow.com My patience is wearing very thin, and I will take alternative actions to recover my money from this company.