1 reviews | Active since Nov 2015
Questionable booking from provider!
[URL Removed]<br> <br> VERY disappointing service. We booked accommodation for three nights at Ocean Golf in Noordhoek, with availability confirmed by Safari Now. We paid our deposit of R1000 four weeks ago only to then be informed that only two of the three nights were available. We decided to accept this and continued to search for the remaining third night. This was two weeks ago. <br> <br> We have just been informed that Ocean Golf can NOW not accommodate us at all. We have requested a refund, but we are very unimpressed and disappointed with the handling of the booking and the service we received. Granted it is a very busy time of the year, but surely you either know if you are booked or not ... and CERTAINLY don't take a clients money unless you can deliver the goods!
We are terribly sorry to hear of your experience.
We have spoken with the Establishment in question and it seems there was miscommunication with their reservations office which led to them have double booked your requested dates.
This is not the type of service and experience we wish upon our customers.
We have expedited your refund request.
Kindly contact us should you require any further assistance.
Kind regards
Tracey
Safarinow.com
We are terribly sorry to hear of your experience.
We have spoken with the Establishment in question and it seems there was miscommunication with their reservations office which led to them have double booked your requested dates.
This is not the type of service and experience we wish upon our customers.
We have expedited your refund request.
Kindly contact us should you require any further assistance.
Kind regards
Tracey
Safarinow.com
