****py service

We booked and paid for a weekend away for 27 March 2020. It was booked and paid for the week before then. Then lockdown happened and we were unable to go. Safarinow contacted us twice about the booking and now they are completely unavailable via email or phone. Avalon springs had confirmed our booking via telephone and email but suddenly their newest response was to cancel our booking and tell us that they did not receive the payment of R7000 (+-). Now my husband who had been unable to contact anyone from safarinow has to try and claim that it was a ********** transaction to get the money back somehow. Someone has the money and Avalon Springs will never see me ever. I will never recommend them to anyone because of their atrocious customer service the same goes for safarinow. Last time I ever use them. I've got emails and calls from both of these parties confirming that my booking was valid and done but suddenly "nobody has the money".