RV
Ryk V

1 reviews | Active since Apr 2013

12 Oct 2015, 21:19

Promised Voucher discount not given with booking

I received a voucher which promised a discount of R 200 if I make a booking before end of 30th September. I contacted a Lodge for a booking and SafariNow confirmed by sms that that the Lodge has rooms available. I did not receive an email. Apparently they copied the e-mail address wrongly and sent the confirmation to a wrong person. I made the booking using the link provided in the sms and I used the Voucher code provided to me by SafariNow. I made the booking midday on 30th September and the voucher was valid until the evening. I even received an e-mail reminding me I have only a few hours left to use the voucher. The lodge confirmed to me that the booking was made through SafariNow and the full amount was drawn from my bank account. Upon enquiring SafariNow simply said they cannot pay funds into my account and can extend the voucher for another 3 months. The booking reference is ***0. I complained and said it is dishonest. I never heard from them again. <br> <br> This is dishonest and a breach of contract.

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Replies (1)
Safarinow.com
Safarinow.com's reply13 Oct 2015, 10:15
Official
Hello Ryk van Velden,

We acknowledge receipt of your query regarding a voucher issued by SafariNow.
The procedure is that the voucher must be redeemed while processing a booking on the payment page of a specific enquiry by the customer. Unfortunately the voucher offer is not automatically updated onto your booking as we would like our customers to select the booking that they want the voucher to be allocated to. Our transactions history shows that no voucher claim was done on the actual payment page for the specific booking however a full cash transaction was selected.Our vouchers are not redeemable for cash as per term 12 on our voucher terms of use below:

http://www.safarinow.com/cms/voucher-terms-and-conditions/irie.aspx

We would like to offer you another voucher to the value of R200 which would be valid for a year from date of issue in this regard.

We hope this clarifies your query. Please feel free to contact me should you have further queries.

Regards
Andrea Daniels
Customer Service Team Leader