1 reviews | Active since Jan 2015
I booked accommodation through SafariNow in Cape Town. Safari now debited my account for the full amount, yet proceeded to contact the host and tell them it was a ********** booking. The host cancelled my stay the day prior to arrival, even though the full amount for the stay had been charged by Safarinow. I was not contacted at all by SafariNow, the only correspondence I received was a message from the host saying SafariNow had told them not to honour the booking.
Hi Frank
Thank you for your feedback. Our finance department have been in touch with you in regards to this issue and it was resolved in time for you to check in to the booked property.
Please note that from time to time we may need to verify payments and if we fail to reach the cardholder via the information provided to us we may need to cancel this booking.
We trust that your query was resolved adequately.
Regards
SafariNow
Best regards,
Hi Frank
Thank you for your feedback. Our finance department have been in touch with you in regards to this issue and it was resolved in time for you to check in to the booked property.
Please note that from time to time we may need to verify payments and if we fail to reach the cardholder via the information provided to us we may need to cancel this booking.
We trust that your query was resolved adequately.
Regards
SafariNow
Best regards,
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