1 reviews | Active since Dec 2018
Poor service and unprofessionalism
POOR SERVICE I booked and paid directly with Safarinow.com to my surprise on my arrival in Durban when calling the establishment they told me they were not expecting anyone. After insisting and showing them confirmation, I was told that they do not partner with Safarinow any more and they don't understand why Safari still does their booking.
I was really shocked, after a 3 hour wait I was told the place I booked - the door did not open and the car remote didn't work. I suspect there were tenants inside and everything was just an excuse.
I tried calling Safarinow.com around 8pm and I was surprised that there was no after hours assistance. This kind of service is unacceptable - and I demand my full amount paid as I had to find an alternative accommodation and pay another amount for the 2 days.
We are so sorry to hear of the experience that you had. This property is linked through us via a very accurate realtime tool which provides minute by minute availability. We are in the process of contacting them to understand what went wrong with your booking. We are also going to facilitate the refund to you, an agent will contact you shortly. Our working hours are 8.30-17.00 in many cases our property owners and customers with confirmed bookings are able to resolve check in queries however the circumstances of your query are quite a rare occurrence.
We will resolve this issue shortly, our most sincere apologies.
We are so sorry to hear of the experience that you had. This property is linked through us via a very accurate realtime tool which provides minute by minute availability. We are in the process of contacting them to understand what went wrong with your booking. We are also going to facilitate the refund to you, an agent will contact you shortly. Our working hours are 8.30-17.00 in many cases our property owners and customers with confirmed bookings are able to resolve check in queries however the circumstances of your query are quite a rare occurrence.
We will resolve this issue shortly, our most sincere apologies.