SD
Simphiwe D
1 reviews | Active since Dec 2021
23 Dec 2021, 12:41
Poor service and poor responsiveness
My husband and I had to cancel the accommodation we had booked with Safarinow. We were told that we would get a refund but charged a penalty. It's been about a month since we cancelled our booking and we still have not received our refund. We also are not getting any responses for our emails.
Helpful (0)
Replies (7)0
Replies (7)
Safarinow.com's replyOfficial
23 Dec 2021, 16:09Good day Simphiwe,
One of our agents has been in contact with your husband on the 21 December 2:22 PM with regards to this refund. The refund has been processed on the 21 December as well. Proof of refund has been emailed to your husband and will forward the correspondence to you shortly.
One of our agents has been in contact with your husband on the 21 December 2:22 PM with regards to this refund. The refund has been processed on the 21 December as well. Proof of refund has been emailed to your husband and will forward the correspondence to you shortly.
Safarinow.com's reply23 Dec 2021, 16:09
Official
Good day Simphiwe,
One of our agents has been in contact with your husband on the 21 December 2:22 PM with regards to this refund. The refund has been processed on the 21 December as well. Proof of refund has been emailed to your husband and will forward the correspondence to you shortly.
One of our agents has been in contact with your husband on the 21 December 2:22 PM with regards to this refund. The refund has been processed on the 21 December as well. Proof of refund has been emailed to your husband and will forward the correspondence to you shortly.
SD
Simphiwe D's updateReviewer Update
23 Dec 2021, 17:15We unfortunately still have not received the refund. I would assume that it should take at least 2 working days for the refund to reflect to our account. We follow up with you again if we still have not received the funds.
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Simphiwe D's update23 Dec 2021, 17:15
Reviewer Update
We unfortunately still have not received the refund. I would assume that it should take at least 2 working days for the refund to reflect to our account. We follow up with you again if we still have not received the funds.
Safarinow.com's replyOfficial
24 Dec 2021, 08:41Good day Simphiwe,
One of our agents has responded to your husbands email and copied you in the email as well.
One of our agents has responded to your husbands email and copied you in the email as well.
Safarinow.com's reply24 Dec 2021, 08:41
Official
Good day Simphiwe,
One of our agents has responded to your husbands email and copied you in the email as well.
One of our agents has responded to your husbands email and copied you in the email as well.
Safarinow.com's replyOfficial
24 Dec 2021, 11:03Hi Simphiwe,
Please note credit card funds can take up to 10 working days to reflect in your account as refunds are not immediate. Kindly also note that the refund will come up as a credit on the date that funds were debited from your account.
Please do not hesitate to email us should you require any further information or assistance.
Thank you.
Regards,
SafariNow
Please note credit card funds can take up to 10 working days to reflect in your account as refunds are not immediate. Kindly also note that the refund will come up as a credit on the date that funds were debited from your account.
Please do not hesitate to email us should you require any further information or assistance.
Thank you.
Regards,
SafariNow
Safarinow.com's reply24 Dec 2021, 11:03
Official
Hi Simphiwe,
Please note credit card funds can take up to 10 working days to reflect in your account as refunds are not immediate. Kindly also note that the refund will come up as a credit on the date that funds were debited from your account.
Please do not hesitate to email us should you require any further information or assistance.
Thank you.
Regards,
SafariNow
Please note credit card funds can take up to 10 working days to reflect in your account as refunds are not immediate. Kindly also note that the refund will come up as a credit on the date that funds were debited from your account.
Please do not hesitate to email us should you require any further information or assistance.
Thank you.
Regards,
SafariNow
SD
Simphiwe D's updateReviewer Update
05 Jan 2022, 17:14It has now been 11 working days since you indicated that the refund has been made and we expected, based on what you indicated that we will receive the funds within 10 working days. We still have not received our refund. Please note that it is now close to two months since we requested the refund and you still have not refunded us. Could you please attend to this issue with greater urgency. We are extremely disappointed with your service. This is completely unacceptable!
SD
Simphiwe D's update05 Jan 2022, 17:14
Reviewer Update
It has now been 11 working days since you indicated that the refund has been made and we expected, based on what you indicated that we will receive the funds within 10 working days. We still have not received our refund. Please note that it is now close to two months since we requested the refund and you still have not refunded us. Could you please attend to this issue with greater urgency. We are extremely disappointed with your service. This is completely unacceptable!
Safarinow.com's replyOfficial
06 Jan 2022, 10:46Good day,
The funds is no longer in our account. Please follow up with your bank as per the email sent to your husband on the 24th of December.
The funds is no longer in our account. Please follow up with your bank as per the email sent to your husband on the 24th of December.
Safarinow.com's reply06 Jan 2022, 10:46
Official
Good day,
The funds is no longer in our account. Please follow up with your bank as per the email sent to your husband on the 24th of December.
The funds is no longer in our account. Please follow up with your bank as per the email sent to your husband on the 24th of December.
SD
Simphiwe D's updateReviewer Update
25 Jan 2022, 12:01Please note that we still have not received our refund. It is now 3 months. This is incredibly disappointing.
SD
Simphiwe D's update25 Jan 2022, 12:01
Reviewer Update
Please note that we still have not received our refund. It is now 3 months. This is incredibly disappointing.