poor service and *****

<p>good day</p> <p>i had a good relationship with safarinow about bookings , but i m greatly desappointed with their service lately .</p> <p> </p> <p>i booked at kingfisher lodge in bela bela over easter weeken for a holiday , the service i got there was terrible , what you see on the advert is totally differenf from what you actually get when you arrive at the lodge . The place is dark , filthy , the gate is not working , you have to open manually , they advertised a day spa but there is no day spa there ... we requested self catering but only to find out we have to use a commune kitchen because self catering was not available but we booked for it , we paid R1170 if i m not mistaken .</p> <p> </p> <p>we could nt stay in that lodge , we went to another resort because we were in bela bela , we could nt go back home because we were in the mood for a holiday already.</p> <p> </p> <p>i lodged a complain with safari , their number ********** 800 is forever not working .</p> <p> </p> <p>i m not getting a satisfactory response , what i want now is to get my refund , thats it but instead i m getting a pathetic service .</p>