1 reviews | Active since Mar 2021
Poor service
I had booked a stay at oppi rotse in st Lucia using SafariNow and payed a deposit to secure my accommodation. Due to covid we were unable to go in July. We had moved our booking to November. In which the covid numbers were increasing so we had moved our booking go January 2021. During that time we had a second wave and could not go.i had received an email from *** to confirm booking on 11 January for 13 January. I had rep**** to that email on the 12 January explaining that I could not make it and to postpone my stay. I then received an email from oppi rotse stating that i could not get a refund or a rebooking. I contacted SafariNow via email stating my story n they had liased with Valerie From oppi rotse and she has refused to refund or rebook. All I would like is assistance in getting my deposit refunded of a rebooking. Thank you
SafariNow has facilitated communication throughout regarding the date change and refund requests.Our investigation shows that in 2 cases the property agreed to change booking dates for you.On the 3rd set of dates you attempted to cancel this booking the 2 days before check in.Travel was allowed at the time that you requested to cancel this booking.The property had been holding the rooms for you and had therefore turned away other potential customers making a loss.Given that they had on previous occasions changed dates and had no replacement customers the property has charged this as a normal cancellation due to travel being allowed at the time that you cancelled the last set of dates.We have however sent them your post and await further feedback from them.
SafariNow has facilitated communication throughout regarding the date change and refund requests.Our investigation shows that in 2 cases the property agreed to change booking dates for you.On the 3rd set of dates you attempted to cancel this booking the 2 days before check in.Travel was allowed at the time that you requested to cancel this booking.The property had been holding the rooms for you and had therefore turned away other potential customers making a loss.Given that they had on previous occasions changed dates and had no replacement customers the property has charged this as a normal cancellation due to travel being allowed at the time that you cancelled the last set of dates.We have however sent them your post and await further feedback from them.