1 reviews | Active since Jun 2012
Poor service
<p>I've booked accommodation through SafariNow.com as I always do. After a week of follow-ups to confirm my booking, they promise to find me alternative accommodation and that one of the managers will call me back, nothing happened... Another week later and now I need to battle to get them to refund me. Very disappointing.</p>
Hi Johan
Thank you for contacting us.
We have investigated the matter and would like to apologise that you were not notified at the time of your refund.
The full amount was refunded to you on the 16th March and one of our consultants will email you the proof thereof this morning.
Kind regards
Safarinow.com
Hi Johan
Thank you for contacting us.
We have investigated the matter and would like to apologise that you were not notified at the time of your refund.
The full amount was refunded to you on the 16th March and one of our consultants will email you the proof thereof this morning.
Kind regards
Safarinow.com
Only half the amount has been refunded. I have made a EFT Payment for the full amount and you've deducted the full amount from my bank account.
Only half the amount has been refunded. I have made a EFT Payment for the full amount and you've deducted the full amount from my bank account.
Hi Johan
Thank you for your response.
Please accept our apologies as we had not picked up that you had also made an EFT payment. We refunded your card payment and are refunding your EFT payment today.
We do apologise for the inconvenience caused.
Kind regards
Safarinow.com
Hi Johan
Thank you for your response.
Please accept our apologies as we had not picked up that you had also made an EFT payment. We refunded your card payment and are refunding your EFT payment today.
We do apologise for the inconvenience caused.
Kind regards
Safarinow.com