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1 reviews | Active since Mar 2015
17 Mar 2015, 20:09
Poor communication
I booked at U-Ridge units in Bloemfontein. I paid the deposit. I was given the contact numbers after confirmation. I have been trying to get hold of Carin from U-Ridge as well as Safarinow to confirm my booking. There has been no answer to my telephone calls and no replies to my emails for 3 days. I am really stressed out. I don't know if my accomadation is sorted out. Their behaviour is very unprofessional. They quick to give a quotation and take the deposit but poor to deliver service.<br> <br> I hope this can be sorted out as I'm going to Bloemfontein this weekend. Please either give back my deposit or confirm my accomadation.<br> <br> Thank you.
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Safarinow.com's replyOfficial
18 Mar 2015, 11:20Hello aaa3alli,
Thank you for your feedback and our sincerest apologies for the inconvenience caused. We apologise that you were not able to get in touch with our Customer Care center,we are currently experiencing a large volume of calls and emails due to the upcoming Easter Weekend and School holidays. We have been in touch with the Owner and she advised that she has contacted you and all has been resolved.
Please feel free to contact me if you have any further queries and I hope you have a wonderful weekend away.
Kind Regards
Adrian Mentor
Customer Service Team Leader
________________________________________
Phone: ***(South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Thank you for your feedback and our sincerest apologies for the inconvenience caused. We apologise that you were not able to get in touch with our Customer Care center,we are currently experiencing a large volume of calls and emails due to the upcoming Easter Weekend and School holidays. We have been in touch with the Owner and she advised that she has contacted you and all has been resolved.
Please feel free to contact me if you have any further queries and I hope you have a wonderful weekend away.
Kind Regards
Adrian Mentor
Customer Service Team Leader
________________________________________
Phone: ***(South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Best regards,
Safarinow.com's reply18 Mar 2015, 11:20
Official
Hello aaa3alli,
Thank you for your feedback and our sincerest apologies for the inconvenience caused. We apologise that you were not able to get in touch with our Customer Care center,we are currently experiencing a large volume of calls and emails due to the upcoming Easter Weekend and School holidays. We have been in touch with the Owner and she advised that she has contacted you and all has been resolved.
Please feel free to contact me if you have any further queries and I hope you have a wonderful weekend away.
Kind Regards
Adrian Mentor
Customer Service Team Leader
________________________________________
Phone: ***(South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Thank you for your feedback and our sincerest apologies for the inconvenience caused. We apologise that you were not able to get in touch with our Customer Care center,we are currently experiencing a large volume of calls and emails due to the upcoming Easter Weekend and School holidays. We have been in touch with the Owner and she advised that she has contacted you and all has been resolved.
Please feel free to contact me if you have any further queries and I hope you have a wonderful weekend away.
Kind Regards
Adrian Mentor
Customer Service Team Leader
________________________________________
Phone: ***(South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Best regards,