Poor client service.

I made a booking through Safari Now in February to a self catering house at Beach Break Holiday House for the period from 19 October to 23 October. As Covid 19 occur, we were forced to cancel our booking due to lockdown and the fact that my husband were not allowed leave during the lockdown period as he is a soldier. I have send 8 e mails to Safari Now from 10 July to 29 September notify them and request my deposit. I receive a cancelation notification on 16 September and 1 e mail on 21 September which I was copied in that they send to the owner asking if he will refund me or apply his cancelation policy. I did not heard anything from them again. And still did not receive any refund.