SD
Simon D
1 reviews | Active since Sept 2017
22 Jul 2020, 12:26
Please respond Safarinow
I am an establishment owner listed with Safarinow. I have now to date sent three emails to Safarinow with regards to a balance payment made by a guest who stayed last weekend, the guest has also sent two emails and none of these emails have been answered. Safarinow is not taking calls and so it seems they are completely non contactable. This is not acceptable since they are still taking payments and bookings!!!
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Safarinow.com's replyOfficial
27 Jul 2020, 11:34Hi Simon
As advised the payment was not allocated as the guest had misreferenced the payment and we were unable to identify the booking to allocate it to. On receipt of your query we investigated the payments that were incorrectly referenced and will now settle this account. We trust the query is now resolved.
Regards
Yvonne
As advised the payment was not allocated as the guest had misreferenced the payment and we were unable to identify the booking to allocate it to. On receipt of your query we investigated the payments that were incorrectly referenced and will now settle this account. We trust the query is now resolved.
Regards
Yvonne
Safarinow.com's reply27 Jul 2020, 11:34
Official
Hi Simon
As advised the payment was not allocated as the guest had misreferenced the payment and we were unable to identify the booking to allocate it to. On receipt of your query we investigated the payments that were incorrectly referenced and will now settle this account. We trust the query is now resolved.
Regards
Yvonne
As advised the payment was not allocated as the guest had misreferenced the payment and we were unable to identify the booking to allocate it to. On receipt of your query we investigated the payments that were incorrectly referenced and will now settle this account. We trust the query is now resolved.
Regards
Yvonne