Please put back the sum of R2783.00

I had booked Number 62 in cape Town via safarinow, got a mail message to say owner did not confirm so bookings was not done, but the following amount was taken of from my credit card R2783.00. I had called call centre immediately and requested they cancel the accommodation before any monies get taken out, the lady had assured me that it wont happen, an hour later money was taken out.? The very next day I called again spoke to another lady she said no money had been taken out, but I have proof on my phone that money was taken out, I want my money to be put back immediately as this is *****, on numerous occasions I tried calling your call centre only to waste my money , this is utter nonsense, please put my money back.