1 reviews | Active since Oct 2016
Payment processed but accommodation unavailable
<p>I booked accommodation through Safari now, and after I had paid there was a message "payment processed, but unable to retrieve booking confirmation." I phoned the call centre to ask for my booking confirmation, and was informed that the accommodation is not available. It is UNACCEPTABLE to take people's money without confirming the booking with the establishment first! You should first confirm the booking, then process the payment. </p> <p> </p> <p>The lady I spoke to promised a refund, I expect the money to be in my account by Monday. </p>
I received an email now saying that my accommodation has been confirmed
I received an email now saying that my accommodation has been confirmed
Hi Natalie
Thank you for contacting us.
We have tried to call you and have left you a voice mail.
We have confirmed that everything is in order with your booking and have also spoken to the Establishment. They do have your reservation listed with them as well.
When a customer books through our website and makes a payment the Establishment is notified and once they have confirmed it a booking confirmation is sent to both parties.
We noticed that we deducted the payment but a technical error occurred whereby the booking was not confirmed on the website at the same time. We do apologise for this and have now sent you the booking confirmation via email.
Kind regards
Tracey
Safarinow.com
Best regards,
Hi Natalie
Thank you for contacting us.
We have tried to call you and have left you a voice mail.
We have confirmed that everything is in order with your booking and have also spoken to the Establishment. They do have your reservation listed with them as well.
When a customer books through our website and makes a payment the Establishment is notified and once they have confirmed it a booking confirmation is sent to both parties.
We noticed that we deducted the payment but a technical error occurred whereby the booking was not confirmed on the website at the same time. We do apologise for this and have now sent you the booking confirmation via email.
Kind regards
Tracey
Safarinow.com
Best regards,