Payment done due to incorrect data given by company; No feedback nor reimbur*****t given.

It is with a heavy heart that I am writing this review, as the company in question used to deliver professional service and could be counted on to assist one in a professional manner and a timely fashion.

Unfortunately, it appears that this is no longer the case.

Approximately 3 weeks ago I made a reservation / booking for a two-night stay via www.safarinow.com The specified accommodation was shown as available for my requested dates and a quotation was forwarded to me by said company. I subsequently proceeded and paid the full amount in good faith (01 Aug 2020; Enquiry ***9 to the amount of R1315.00). The following morning when I checked my e-mails again there was an e-mail indicating that the accommodation was suddenly not available anymore and that they would offer me alternative options. I immediately started to try and make contact with safarinow; but to no avail. I sent no less than 10 written e-mails to various e-mail addresses explaining my predicament and that I wanted to be refunded! Up until today (22 Aug 2020) I have not received a single reply or any for of feedback on any of these e-mails. I made numerous phone calls to the contact telephone numbers that I found listed for safarinow company and left at least two messages including an ultimatum for feedback and reimbur*****t.

All said e-mails are available and can be forwarded if needed and records of the dates and times of phone calls can also be retrieved.

Although their voice answering service (contact numbers) state that "they are closed due to COVID 19"; they no less keep on conducting online business and taking bookings for accommodation as well as payments. This all while knowingly not being able to render an efficient support service.

I wander; or should I rather say I dread what the consequences would have been if I had not checked my e-mails the following morning and undertook the 450km journey to the accommodation that I paid for in full and was supposedly reserved for me?

I would therefor strongly advise people wishing to make reservations for accommodation to make use of one of the numerous other service providers as it appears that this company does not wish to render a professional service. Nor does it seem that they are willing to render assistance after the transaction has been completed.

I would be ashamed of calling this service delivery within the tourism industry.