Pathetic service - No customer service - No refund

We made a business accommodation booking at Driftwood self-catering and made use of the instant EFT payment via your website to confirm the booking this morning.

When we arrive at the establishment later this afternoon we were told they informed you that they have informed SafariNow a while back that they will not take any bookings during covid-19 lockdown.

When I queried the booking through your website customer help you simply informed me that my booking was canceled. Not mentioning the money you received or try to find us alternative accommodation.

If we don't receive our money back by Friday 17/07/2020 we will open a ******** case against your company. We have proof on our bank account that the payment went through