PATHETIC SERVICE

I made a booking with Safari Now dated 1-5 October 2020. The full payment was done upfront but I made a double payment by mistake. They confirmed via email that my payment reflected on their side. The moment I made the mistake by doing the second payment I emailed them to refund me...this is my complaint. I have not received ANY emails from them regarding the double payment. There policy states refunds will be made within 5 days. Needless to say I am still waiting, they do not respond in any way. If you call their number you cannot get hold of them. They are lying to the owners of the place we booked by telling them they did contact me... im still waiting for their call or email. I will NEVER recommend SafariNow to any one. Their service is not even half a star worth. Please assist.