SA
Shirley A
1 reviews | Active since Jul 2015
07 May 2020, 12:32
PATHETIC SERVICE
On 30 April I cancelled my booking due to lockdown. I requested a refund, and received a read report to say they have read my mail - but received no response. I followed up with them again regarding my refund. It took Safarinow 2 weeks later to contact the guest house, where i was supposed to stay , requesting them to refund directly into Safarinow's bank account ( I was cc'c in on this mail). The guest house has done the refund, Safarinow has the money, but does not pay it over! I have sent numerous mails waiting on this refund. To date I am still waiting.......pathetic service to say the least. I will never recommend or use these people Ever again.
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Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
10 May 2020, 17:01Hi Shirley
Our Most sincere apologies for the delay. We are working on your query and will send you a direct mail in this regard.
Sincerely
SafariNow
Our Most sincere apologies for the delay. We are working on your query and will send you a direct mail in this regard.
Sincerely
SafariNow
Safarinow.com's reply10 May 2020, 17:01
Official
Hi Shirley
Our Most sincere apologies for the delay. We are working on your query and will send you a direct mail in this regard.
Sincerely
SafariNow
Our Most sincere apologies for the delay. We are working on your query and will send you a direct mail in this regard.
Sincerely
SafariNow
SA
Shirley A's updateReviewer Update
17 May 2020, 19:21To date I am STILL waiting for my deposit, Safarinow said they would sort it out by the beginning of last week, unfortunately they did not say which year.
SA
Shirley A's update17 May 2020, 19:21
Reviewer Update
To date I am STILL waiting for my deposit, Safarinow said they would sort it out by the beginning of last week, unfortunately they did not say which year.
Safarinow.com's replyOfficial
20 May 2020, 14:07Hi Shirley
The funds were reversed at the date we had informed however they may have taken a few days to reflect on your statement.
Thank you for your patience.
SafariNow
The funds were reversed at the date we had informed however they may have taken a few days to reflect on your statement.
Thank you for your patience.
SafariNow
Safarinow.com's reply20 May 2020, 14:07
Official
Hi Shirley
The funds were reversed at the date we had informed however they may have taken a few days to reflect on your statement.
Thank you for your patience.
SafariNow
The funds were reversed at the date we had informed however they may have taken a few days to reflect on your statement.
Thank you for your patience.
SafariNow