HF
Hendrinne F
1 reviews | Active since Jan 2021
06 Jan 2021, 10:22
Paid deposit for room which turned out to be Unavailable. No reply as to when I will be refunded.
This morning I made a booking with Hopetown Frida’s Gastehuis (Enquiry #***6). The website indicated that the room was available and I paid R310 deposit. Thereafter I received an email informing me that the room is not available. Safarinow did not give any indication as to when the deposit will be refunded to me. It is not possible to get hold of them telephonically, a voice prompt stated that I should communicate with them via email. Up to now I have not received any response.
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Safarinow.com's replyOfficial
06 Jan 2021, 12:42Good day Hendrinne
Thank you for your message. We have received the notification this morning from the guest to advise they are fully booked and are unable to accommodate you. We do apologize that they have not updated their Calendar and we do not wish for our clients to receive this type of service.
One of our consultants emailed this morning for your banking details which was received and sent to our Financial Department for a refund. Refund requests can take between 3 - 5 workings to reflect in your banking account.
Thank you
Safarinow.com
Thank you for your message. We have received the notification this morning from the guest to advise they are fully booked and are unable to accommodate you. We do apologize that they have not updated their Calendar and we do not wish for our clients to receive this type of service.
One of our consultants emailed this morning for your banking details which was received and sent to our Financial Department for a refund. Refund requests can take between 3 - 5 workings to reflect in your banking account.
Thank you
Safarinow.com
Safarinow.com's reply06 Jan 2021, 12:42
Official
Good day Hendrinne
Thank you for your message. We have received the notification this morning from the guest to advise they are fully booked and are unable to accommodate you. We do apologize that they have not updated their Calendar and we do not wish for our clients to receive this type of service.
One of our consultants emailed this morning for your banking details which was received and sent to our Financial Department for a refund. Refund requests can take between 3 - 5 workings to reflect in your banking account.
Thank you
Safarinow.com
Thank you for your message. We have received the notification this morning from the guest to advise they are fully booked and are unable to accommodate you. We do apologize that they have not updated their Calendar and we do not wish for our clients to receive this type of service.
One of our consultants emailed this morning for your banking details which was received and sent to our Financial Department for a refund. Refund requests can take between 3 - 5 workings to reflect in your banking account.
Thank you
Safarinow.com