Not refunding money or providing alternatives

I recently booked a short stay through Safari Now. One day after paying, I received an email stating that the booking is no longer available and Safari Now will find me alternative accommodation. <br> <br> Bridgette, the lady that was kindly helping me, submitted quotes for different accommodations that I could choose. After choosing one, I attempted to contact her regarding the booking but no response was provided. After waiting for the next working day I emailed again, only to receive an automated response saying she has gone on holiday!<br> <br> When I try to contact the telephone number provided in the automated response, I only get a machine spitting out Safari Now's marketing slogans! How can I get a proper response? How can I get my booking, or at least get my money back? Email doesn't work and the telephone doesn't either.<br> <br> I don't like to complain but I don't know what is happening with my money or my booking and I'm receiving no response. Please help. I don't want to pay again only to have the booking not be available because of this lack of communication.