Not honouring cancelation policy

Due to the Corona virus and subsequently the lockdown we decided to cancel our holiday in Paternoster. We have sent a request to cancel more than a month before the planned arrival date. Initially safari wanted to refund 70%, I refused and insisted on my 85% refund. Since my last two emails I have had no response from them. I will NEVER book or recommend safari to any of my friends or family. I will be referring my compliant to the consumer commission.