Non responsive Safarinow = Safarinever!

Absolutely useless, Between myself and my wife we have tried endless times to change a booking via email with no response at all from Safarinow. In the meantime we are losing the booking due to non availability and Safarinow not attending to our request. I will not recommend to any body to use them. It is so frustrating to send numerous emails and not get a response at all. Their phone number and options given is almost not understandable and also there is no option to speak to anyone. Unanswered emails is the only option. Rather do your booking yourself or use someone else.