SJ
Salome J
1 reviews | Active since May 2011
03 Jan 2022, 17:25
No transparency
I made different bookings through Safarinow at the same establishment in Mozambique and unfortunately due to Covid constraints had to cancel. The first booking a 25% handling fee was charged on the deposit paid and on the second 25% was charged on the total amount charged. How is it possible that 2 different service fees are being charged for the exact same thing?
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Replies (5)
Safarinow.com's replyOfficial
04 Jan 2022, 09:06Good day,
The establishment extended a gesture of goodwill and waived the cancellation fee, only charging a handling fee in March 2020. They then charged a portion of the cancellation fee in October 2020 as per the cancellation terms sent to you with the booking confirmation.
The establishment extended a gesture of goodwill and waived the cancellation fee, only charging a handling fee in March 2020. They then charged a portion of the cancellation fee in October 2020 as per the cancellation terms sent to you with the booking confirmation.
Safarinow.com's reply04 Jan 2022, 09:06
Official
Good day,
The establishment extended a gesture of goodwill and waived the cancellation fee, only charging a handling fee in March 2020. They then charged a portion of the cancellation fee in October 2020 as per the cancellation terms sent to you with the booking confirmation.
The establishment extended a gesture of goodwill and waived the cancellation fee, only charging a handling fee in March 2020. They then charged a portion of the cancellation fee in October 2020 as per the cancellation terms sent to you with the booking confirmation.
SJ
Salome J's updateReviewer Update
06 Jan 2022, 11:35Somehow I find that hard to believe. In the first place nowhere was a “gesture of goodwill” mentioned from GoBundu’s side. In fact, I have received nothing but good service from Carlin. The fact of the matter is both bookings and cancellations was made with Safari.now and yet the 2 cancellations was handled differently. Please provide me with an outcome in order to take this up with the Ombudsman.
SJ
Salome J's update06 Jan 2022, 11:35
Reviewer Update
Somehow I find that hard to believe. In the first place nowhere was a “gesture of goodwill” mentioned from GoBundu’s side. In fact, I have received nothing but good service from Carlin. The fact of the matter is both bookings and cancellations was made with Safari.now and yet the 2 cancellations was handled differently. Please provide me with an outcome in order to take this up with the Ombudsman.
Safarinow.com's replyOfficial
06 Jan 2022, 12:33Good day,
We are waiting for feedback from the establishment as the query was forwarded to them for response.
Kind regards,
Safarinow.com
We are waiting for feedback from the establishment as the query was forwarded to them for response.
Kind regards,
Safarinow.com
Safarinow.com's reply06 Jan 2022, 12:33
Official
Good day,
We are waiting for feedback from the establishment as the query was forwarded to them for response.
Kind regards,
Safarinow.com
We are waiting for feedback from the establishment as the query was forwarded to them for response.
Kind regards,
Safarinow.com
SJ
Salome J's updateReviewer Update
06 Jan 2022, 14:44Please refer to the email sent to Dalene Abrahams from Safari.now from GoBundu dated 4 January as I was cc’d
SJ
Salome J's update06 Jan 2022, 14:44
Reviewer Update
Please refer to the email sent to Dalene Abrahams from Safari.now from GoBundu dated 4 January as I was cc’d
Safarinow.com's replyOfficial
06 Jan 2022, 15:33Good day Salome,
Dalene is currently out of office and I do not have access to her emails. I have contacted Carlin on the 4th of January and sent her an email as well. I am waiting on feedback from her. Please sent the email to ***
Kind regards,
Safarinow.com
Dalene is currently out of office and I do not have access to her emails. I have contacted Carlin on the 4th of January and sent her an email as well. I am waiting on feedback from her. Please sent the email to ***
Kind regards,
Safarinow.com
Safarinow.com's reply06 Jan 2022, 15:33
Official
Good day Salome,
Dalene is currently out of office and I do not have access to her emails. I have contacted Carlin on the 4th of January and sent her an email as well. I am waiting on feedback from her. Please sent the email to ***
Kind regards,
Safarinow.com
Dalene is currently out of office and I do not have access to her emails. I have contacted Carlin on the 4th of January and sent her an email as well. I am waiting on feedback from her. Please sent the email to ***
Kind regards,
Safarinow.com