No service, no communication,

I booked a place online that showed it was available, but got a message back from them to say that it is not available. I have then already paid the deposit. Now I am trying to contact them, without any results. They are not available telephonically and all emails I sent them, just get forwarded to the Guest house. They cannot help me because Safari is in possession of the deposit. I will never again book with them. I cannot reach anyone to pay my money back. Hopefully they will respond to this message.