No service after accommodation was paid.

Enquiry #***4

I received for a quote on SafariNow from Cruise-N-Snooze (25 July). I asked if i can move the date 1 day ahead (27 July). I received a response within 30 min that it would not be a problem. Thus within 15 min, I confirm by booking and paid (27 July).

I received an email the following day (28 July), stated that the dates are not available anymore. (Strange as I booked within 10 min of receiving the amended quote).

SafariNow send me new quotations (several times), with the "old" dates that was not available anymore. I asked for new quotation with new dates. Safarinow send me a quotation with the old dates and new dates. I accepted the new quotation on 29 Jul.

From 29 July until today (3 Aug), I have send them at least 8 emails to confirm my booking. They did not reply. I tried to phone them, but a answering machine only tell you to send an email. The only time they rep**** was on 30 July to confirm that they received the payment.

The owner of the establishment also tried to contact SafariNow, but was unsuccessful.

SafariNow doesn’t bother to reply to emails or answer the phone. The website is not user friendly. How are we supposed to go about if they don’t answer?? Very bad service.

Enquiry #***4