UA
Uneysa A

1 reviews | Active since Sept 2009

14 Oct 2016, 11:33

No service

<p>Enquiries # ********** 9 and # ********** 9. On 11 Oct 2016, Sarfarinow.com's website indicated that Aves lodge had availability for 28-30 Oct 2016 and 4-6 Nov 2016. I submitted booking requests and received e-mails indicating that my credit card had been successfully authorised and SafariNow would debit my card once Aves Lodge had confirmed availability. I received no such confirmation. I called Safarinow on 13 October to follow up and was told that the proposed dates were no longer available. I then requested that Safarinow find alternate accomodation and provided Dalene Abrahams with my requirements. Its been a day and i have not yet received any response. I will not call and follow up again and guess i have to find accomodation myself through a more reliable website.</p> <p> </p> <p>Whats the point of having an online calander if it is not kept up to date? Why should the customer follow up instead of the being updated? I will not waste any more time or money calling or following up with Safrainow. They obviously dont need my business.</p>

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Replies (1)
Safarinow.com
Safarinow.com's reply14 Oct 2016, 15:43
Official

Hi Uneysa

We apologise for the delay in responding to your query.
As per discussion with our consultant earlier this afternoon, we are attempting to source alternative options for you. We are currently trying to contact you by phone and will resume further communication with you directly.

Regards
Yvonne Matambo