HA
Herman A
1 reviews | Active since Oct 2020
07 Oct 2020, 12:01
NO-safarinow.com Don't waste your time.
Made a booking and had to change the dates due to Covid border regulations. Sent a email to *** with no response after 3 day's. Phoned the *** number that was not answered and has the longest auto answer message in the world with no options I could use. Ended up phoning the hotel I booked at and the owner assisted me. I've used bookings.com for years with no problems. The first and last time I'll use NO-safarinow.
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Replies (2)
Safarinow.com's replyOfficial
07 Oct 2020, 13:24HI Herman
We are sorry to hear of your experience. We are catching up on queries due to the backlog we currently have however assure all customers we will be resolving their queries. We are also asking guests via our voice call notifications to please arrange date changes directly with the properties where possible to speed this process up.
Regards
Yvonne
We are sorry to hear of your experience. We are catching up on queries due to the backlog we currently have however assure all customers we will be resolving their queries. We are also asking guests via our voice call notifications to please arrange date changes directly with the properties where possible to speed this process up.
Regards
Yvonne
Safarinow.com's reply07 Oct 2020, 13:24
Official
HI Herman
We are sorry to hear of your experience. We are catching up on queries due to the backlog we currently have however assure all customers we will be resolving their queries. We are also asking guests via our voice call notifications to please arrange date changes directly with the properties where possible to speed this process up.
Regards
Yvonne
We are sorry to hear of your experience. We are catching up on queries due to the backlog we currently have however assure all customers we will be resolving their queries. We are also asking guests via our voice call notifications to please arrange date changes directly with the properties where possible to speed this process up.
Regards
Yvonne
HA
Herman A's updateReviewer Update
07 Oct 2020, 14:15We can I expect my money back?
HA
Herman A's update07 Oct 2020, 14:15
Reviewer Update
We can I expect my money back?