1 reviews | Active since Mar 2012
No responses to emails
On 5 February I sent an email requesting for my booking to be changed. Despite several subsequent emails as well as a phone call requesting confirmation that the change had been made I am still awaiting a response. The only reason I have dealt with you, rather than the establishment direct, is because I received a R200 voucher. In your automated response to emails sent you state that you normally respond within 8 hours. This statement is grossly misleading as your service is absolutely shocking. It is now 4 days later and you have made no effort to act on my emails. I would rather forfeit my R200 voucher in future and deal with the establishment direct instead of having to put up with your shoddy service. Please now afford me the courtesy of a response to my request. Enquiry no. ********** 1 refers.
Hi Inge
Thank you for your feedback.
We note receipt of your email request which we also sent to the guest house by email for verification. They have responded to you directly following this request on the system on the message facility which has not created a notification for us to check. As they have mentioned their lines are currently down as a result of lightning, we were unable to reach them via phone.
Our agent should however have notified you of us awaiting a response and followed up by email during this time. We do need to verify the rates and the date change as it seems the booking has previously been adjusted.. I will email you directly in this regard as well as update the booking on the system once I confirm that we are accurately updating the booking dates and rates accurately. The guest house is definitely holding your requested updated dates as per their message to you however we need to resend the updated confirmation with dates matching rates.
We apologise for the lack of update in this regard.
Regards
Yvonne Matambo
Hi Inge
Thank you for your feedback.
We note receipt of your email request which we also sent to the guest house by email for verification. They have responded to you directly following this request on the system on the message facility which has not created a notification for us to check. As they have mentioned their lines are currently down as a result of lightning, we were unable to reach them via phone.
Our agent should however have notified you of us awaiting a response and followed up by email during this time. We do need to verify the rates and the date change as it seems the booking has previously been adjusted.. I will email you directly in this regard as well as update the booking on the system once I confirm that we are accurately updating the booking dates and rates accurately. The guest house is definitely holding your requested updated dates as per their message to you however we need to resend the updated confirmation with dates matching rates.
We apologise for the lack of update in this regard.
Regards
Yvonne Matambo