KO
Karlien O
1 reviews | Active since Jul 2021
02 Jul 2021, 12:10
No response to several emails
Do not recommend booking anything through this company. NO phone number where you can talk to an actual person. Just a voice message reporting feedback within one working day after receiving an email. This is utter nonsense since more than a week has gone by with no response from them. I strongly advise against booking anything through this company. STAY AWAY
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Replies (2)0
Replies (2)
Safarinow.com's replyOfficial
02 Jul 2021, 13:19Hi Karlien,
Thanks for reaching out to us. We contacted the property via email and you were in cc. We needed to establish if they could arrange a refund or agree to a new date change. We did need to wait for their feedback. We have since been in contact with them and with you to make final arrangements. Please bear with us as we process the queries, our establishments are also inundated with date change and cancellation queries but we assure we will get in touch and resolve all queries.
Regards
Yvonne
Thanks for reaching out to us. We contacted the property via email and you were in cc. We needed to establish if they could arrange a refund or agree to a new date change. We did need to wait for their feedback. We have since been in contact with them and with you to make final arrangements. Please bear with us as we process the queries, our establishments are also inundated with date change and cancellation queries but we assure we will get in touch and resolve all queries.
Regards
Yvonne
Safarinow.com's reply02 Jul 2021, 13:19
Official
Hi Karlien,
Thanks for reaching out to us. We contacted the property via email and you were in cc. We needed to establish if they could arrange a refund or agree to a new date change. We did need to wait for their feedback. We have since been in contact with them and with you to make final arrangements. Please bear with us as we process the queries, our establishments are also inundated with date change and cancellation queries but we assure we will get in touch and resolve all queries.
Regards
Yvonne
Thanks for reaching out to us. We contacted the property via email and you were in cc. We needed to establish if they could arrange a refund or agree to a new date change. We did need to wait for their feedback. We have since been in contact with them and with you to make final arrangements. Please bear with us as we process the queries, our establishments are also inundated with date change and cancellation queries but we assure we will get in touch and resolve all queries.
Regards
Yvonne
KO
Karlien O's updateReviewer Update
03 Jul 2021, 11:01Thank you for the speedy reply and resolution of my issue. I appreciate the fact that you responded within hours and refunded me within the same day. It would have been nice if this could have been resolved without me having to resort to posting a review on hellopeter.
KO
Karlien O's update03 Jul 2021, 11:01
Reviewer Update
Thank you for the speedy reply and resolution of my issue. I appreciate the fact that you responded within hours and refunded me within the same day. It would have been nice if this could have been resolved without me having to resort to posting a review on hellopeter.