No response to emails

I've sent 3 emails to 3 different email addresses to ***. Nobody has responded and my query is very urgent!! I need to be refunded as the accommodation I paid for has already been booked. I made contact with the owner of the property who advised of same. Safarinow still allowed my payment to go through even though the accommodation was not available at the time of payment. I can't get through on a telephone number as an automated message gives details of email addresses to send correspondence to but no one has responded to any of my mails sent. I have no idea how to sort out this mess and get refunded. I am hoping that via Hellopeter.com someone will respond.