KT
Kobus T
1 reviews | Active since May 2020
28 May 2020, 08:37
No Response on cancellations
After we made the full payment for accommodation in Botswana in Feb 2020, we wanted to cancel it on the 23 March 2020 (June booking), the booking showed that refunds will be paid in full even up to 2 days prior to booked date. I have send mails, called the office, resend mails and today the line just cut out, nobody at home. There are thousands of companies who are working from home, monitoring e-mails, just not Safarinow,, please respond or you may as well close down too, Booking Ref No: Booking Confirmation Enquiry #***1
If not now, then when???
Helpful (0)
Replies (8)0
Replies (8)
Safarinow.com's replyOfficial
12 Jun 2020, 14:15Hi Kobus
We are working on this query with you and hope to have it resolved shortly.
We are working on this query with you and hope to have it resolved shortly.
Safarinow.com's reply12 Jun 2020, 14:15
Official
Hi Kobus
We are working on this query with you and hope to have it resolved shortly.
We are working on this query with you and hope to have it resolved shortly.
KT
Kobus T's updateReviewer Update
18 Jun 2020, 17:12Safarinow, I have received a mail from Yvonne, she does not respond to mails, she is not helping or keeping me up to date or coming back with proposals. Your refund policy obviously is not truthful and now we are seeing who the real service providers in the market is. Please honour your guarantees and undertakings whilst you are still in business.
KT
Kobus T's update18 Jun 2020, 17:12
Reviewer Update
Safarinow, I have received a mail from Yvonne, she does not respond to mails, she is not helping or keeping me up to date or coming back with proposals. Your refund policy obviously is not truthful and now we are seeing who the real service providers in the market is. Please honour your guarantees and undertakings whilst you are still in business.
Safarinow.com's replyOfficial
19 Jun 2020, 11:07Hi Kobus
We aren't sure how our response hadn't reached you but we have been in contact with you and resolved this query.
We aren't sure how our response hadn't reached you but we have been in contact with you and resolved this query.
Safarinow.com's reply19 Jun 2020, 11:07
Official
Hi Kobus
We aren't sure how our response hadn't reached you but we have been in contact with you and resolved this query.
We aren't sure how our response hadn't reached you but we have been in contact with you and resolved this query.
KT
Kobus T's updateReviewer Update
19 Jun 2020, 11:13After yesterday Yvonne contacted me, she explained to me options to resolve the problem and this morning it was resolved. Thank you Yvonne for great service, noting my comments above, I would propose Safarinow get some additional staff to support the increased workload.
KT
Kobus T's update19 Jun 2020, 11:13
Reviewer Update
After yesterday Yvonne contacted me, she explained to me options to resolve the problem and this morning it was resolved. Thank you Yvonne for great service, noting my comments above, I would propose Safarinow get some additional staff to support the increased workload.
KT
Kobus T's updateReviewer Update
01 Mar 2021, 10:31I though our problem was resolved until I tried to use a voucher they offered us last year. It did not work and once again we are back to no refund on a cancelled booking. Yvonne, I wish I am wrong, but your booking system is not working and I have lost faith in your undertakings.
KT
Kobus T's update01 Mar 2021, 10:31
Reviewer Update
I though our problem was resolved until I tried to use a voucher they offered us last year. It did not work and once again we are back to no refund on a cancelled booking. Yvonne, I wish I am wrong, but your booking system is not working and I have lost faith in your undertakings.
Safarinow.com's replyOfficial
01 Mar 2021, 11:02Hi Kobus
Please check the email correspondence I have sent you. The voucher did have the correct value and our team is checking why the full amount wasn't originally picked up.
Please check for the updated confirmation we have sent to you.
Please check the email correspondence I have sent you. The voucher did have the correct value and our team is checking why the full amount wasn't originally picked up.
Please check for the updated confirmation we have sent to you.
Safarinow.com's reply01 Mar 2021, 11:02
Official
Hi Kobus
Please check the email correspondence I have sent you. The voucher did have the correct value and our team is checking why the full amount wasn't originally picked up.
Please check for the updated confirmation we have sent to you.
Please check the email correspondence I have sent you. The voucher did have the correct value and our team is checking why the full amount wasn't originally picked up.
Please check for the updated confirmation we have sent to you.
KT
Kobus T's updateReviewer Update
01 Mar 2021, 11:15Thanks for the feedback, has *** been advised and will she be settled correctly as I do not wish to arrive at the venue and then end up with a dispute with Penny?
KT
Kobus T's update01 Mar 2021, 11:15
Reviewer Update
Thanks for the feedback, has *** been advised and will she be settled correctly as I do not wish to arrive at the venue and then end up with a dispute with Penny?
Safarinow.com's replyOfficial
01 Mar 2021, 11:34Hi Kobus,
Yes a notification with confirmation is also sent to the supplier. They will receive the correct amount due to them.
Yes a notification with confirmation is also sent to the supplier. They will receive the correct amount due to them.
Safarinow.com's reply01 Mar 2021, 11:34
Official
Hi Kobus,
Yes a notification with confirmation is also sent to the supplier. They will receive the correct amount due to them.
Yes a notification with confirmation is also sent to the supplier. They will receive the correct amount due to them.