NO RESPOND TO EMAILS CONCERNING REFUNDS

We cancelled our booking in April already, due to the Covid-19 pandemic. We are still waiting on our refund and with numerous attempts to contact Safari.now they never responded to our emails and is just quiet. Even the owner of the house that we were suppose to go to don't reply. We directly had contact with him via WhatsApp . He just reads the messages and do not respond or even answer his phone. Its very frustrating and we need to know what is going to happen with our refund.