JR
Jacques R
1 reviews | Active since Nov 2015
18 Nov 2015, 05:16
No refund and no communication
I booked through safarinow and had to cancel my booking. I have cancelled way in advance so I should get 100% of my money back. I can see on my page at their website that the accommodation has been canceled but I have not received any refund and it has now been weeks. After emailing and calling them numerous times, nothing. Not even a single email. This is ridiculous, how can a company treat their customers like this??? Do NOT do any business with these guys!!!!
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Safarinow.com's replyOfficial
18 Nov 2015, 10:22Hello Baridamos,
Hi Jacques
Thank you for bringing this matter to our attention.
We are terribly sorry to hear of your negative experience. At the time we were not aware of the cancellation as the message was sent directly to the Establishment.
We would like to offer you a full refund of the amount you paid and Lynette will be in touch with you with regards to the refund details.
Please contact us directly should you require any further assistance.
Kind regards
Safarinow.com
Hi Jacques
Thank you for bringing this matter to our attention.
We are terribly sorry to hear of your negative experience. At the time we were not aware of the cancellation as the message was sent directly to the Establishment.
We would like to offer you a full refund of the amount you paid and Lynette will be in touch with you with regards to the refund details.
Please contact us directly should you require any further assistance.
Kind regards
Safarinow.com
Safarinow.com's reply18 Nov 2015, 10:22
Official
Hello Baridamos,
Hi Jacques
Thank you for bringing this matter to our attention.
We are terribly sorry to hear of your negative experience. At the time we were not aware of the cancellation as the message was sent directly to the Establishment.
We would like to offer you a full refund of the amount you paid and Lynette will be in touch with you with regards to the refund details.
Please contact us directly should you require any further assistance.
Kind regards
Safarinow.com
Hi Jacques
Thank you for bringing this matter to our attention.
We are terribly sorry to hear of your negative experience. At the time we were not aware of the cancellation as the message was sent directly to the Establishment.
We would like to offer you a full refund of the amount you paid and Lynette will be in touch with you with regards to the refund details.
Please contact us directly should you require any further assistance.
Kind regards
Safarinow.com