1 reviews | Active since Apr 2014
No refund after cancellation of booking
Good day, I made a booking on Safarinow.com on 10 or 11 April for accommodation at Forty Winks B&B for this past long weekend. As soon as my booking was confirmed by Safarinow.com (and after receiving mails telling me to pay deposit or risk losing the booking), I paid R550 deposit on 11 April ’18. However, the very next day I cancelled the booking due to not able to get away this weekend. Since 13 April ’18 I have been bounced around between Safari Now & Forty Winks B&B with regards to (1) confirmation of cancellation of booking and (2) the deposit refund.
Response from Safari Now was that they’re awaiting on the owner to advise about the refund, the owner (which I assume to be Forty Winks B&B) says Safari Now never paid the deposit to them – who should I believe?
Safari Now was quick to nag and pester and remind me that a deposit is due to secure my booking, but the minute the shoe is on the other foot – i.e. the customer needs that same speediness to resolve my queries – it’s a different story all together. This is definitely the last time I’ll make use of Safari Now to search for accommodation, or to make bookings through them. And it is now 30 April '18, I have yet to receive a response.
Hi Colleen
Lucy our consultant has contacted ou directly. We trust that she has resolved the query.
Regards
SafariNow
Hi Colleen
Lucy our consultant has contacted ou directly. We trust that she has resolved the query.
Regards
SafariNow
Hi Colleen
We note receipt of your query, according to the cancellation terms even though cancelled the next day, there was no refund that was meant to be done. We sent numerous requests attempting to negotiate these terms which is where the delay occurred. As we still were not able to get the final agreement from the property, SafariNow has made a call under your specific circumstance to carry the cost of that cancellation.
I trust this answers the query.
Regards
Hi Colleen
We note receipt of your query, according to the cancellation terms even though cancelled the next day, there was no refund that was meant to be done. We sent numerous requests attempting to negotiate these terms which is where the delay occurred. As we still were not able to get the final agreement from the property, SafariNow has made a call under your specific circumstance to carry the cost of that cancellation.
I trust this answers the query.
Regards