No booking refund

Hello Yvonne, can you assist? Booking deposit paid in December 2019 for a school rugby tour in April 2020 (which was cancelled by government) has not been refunded or communicated to us via our contact details. The establishment owner confirms we can get a full refund due to the lockdown however that person cannot get any response from SafariNow who needs to do the refund. No communication, no response to emails, telephone number is not working. Surely there are still people that are working behind the scenes at SafariNow during the lockdown, Contact me directly to resolve this query.