No acknowledgement of cancellation

I received a reply saying I should provide an Yvonne with my querie number. I also received an email accepting the cancellation, but no word about the refund of the bookng fee which is the complete amount for 6 days. I will clearly state now that my booking and enquiry number is ***5. The amount is R4200. If I still have not received the full refund by tomorrow 14:00 or proof that the refund was made I will ask my attorney to take over the matter and I will write a negative review about the scandalous lack of service and maybe even malicious and/or ********** intent on any possible group that I can get access to to warn other possible victims. In their own cancellation policy Safarinow.com proclaims the refund will be done withon 3 working days. That was Yesterday. In the confirmation of booking they said it would be refunded within 5 days. That is tomorrow. I have read about people who lost all their money. I won't allow this to happen. They make it impossible to phone them but their physical address is available. I will ask my attorney to bring an urgent application that the refund me within 24 hours. We have such terrible service in South Africa because we accept what we get. Wrll I won't and neither will my attorney.

I sent the booking and enquiry number to the info, reservations and cancellation email addresses.

After endless emails and complaints on Hello Peter a lady from Safarinow contacted me on Fridag and said that an EFT was made with my refund and that it would show on my bank account on Monday. Based thereon I made a promise to someone that I owe money to. Needless to say - nothing!! I specifically asked for a proof of payment, which was just ignored. I hhave see on Hello Peter that there are people who have been waiting for refunds for 6 months. I think it is time that me make this known far and wide on any forum we can. I for one is on my way to my attorney to help me with getting my refund.