1 reviews | Active since Apr 2017
Never make your accomodation bookings via Safarinow.com
<p>Safarinow.com is a business that does not care about its clients as they are a third party between a customer and the accommodation venues. So basically, it seems like they are there to help you and make your life easier but they actually make it worse. I made a booking to Ntokozo Croc Farm & Sibaka Lodge close to Bela Bela and when I got the venue it wasn’t as expected and it was dirty as well, so we left and didn’t sleep at the venue. I called Safarinow and they confirmed that they cannot help because they are a third party and that we have no proof. Safari does not have a cancellation/ refund policy, so before you pay them please make 100% sure. I would also advise that you to rather use www.sleeping-out.co.za because they never disappoint.</p> <p> </p>
Hi Lebogang
Thank you for your feedback.
SafariNow investigated this query on receipt of your complaint and have again done a follow up with the owners of the farm.
The information that was provided to us was that the guests were disappointed that there were 4 single beds in the unit and that the toilets were away from the rooms.
The description of the unit you selected however stipulates “Rustic Chalets Ezulweni & Emfuleni share a fully equipped communal kitchen and ablution.
Ezulweni has a double bed and Emfuleni has four single beds.
Both the units Ezulwinin and Emfuleni were at the guests disposal, no other people were to use the ablution by yourselves.
The owners of the guest farm advised that they also offered an alternative for the next day in a private unit although what you selected was the shared kitchen.
Given that Ntokozo Game lodge have provided this information and the customer opted not to utilise the facilities as a matter of preference they were not willing to offer a refund.
SafariNow indeed facilitates the bookings. We encourage transparency on what is offered to guests hence our insistence that the owners of our listings provide this information upfront.
We also encourage that our guests preview the listings to ensure they are well informed of what they are paying for prior to confirming a booking.
I will send you my direct contact details should you like to discuss this query further.
Kind regards
Tracey
Hi Lebogang
Thank you for your feedback.
SafariNow investigated this query on receipt of your complaint and have again done a follow up with the owners of the farm.
The information that was provided to us was that the guests were disappointed that there were 4 single beds in the unit and that the toilets were away from the rooms.
The description of the unit you selected however stipulates “Rustic Chalets Ezulweni & Emfuleni share a fully equipped communal kitchen and ablution.
Ezulweni has a double bed and Emfuleni has four single beds.
Both the units Ezulwinin and Emfuleni were at the guests disposal, no other people were to use the ablution by yourselves.
The owners of the guest farm advised that they also offered an alternative for the next day in a private unit although what you selected was the shared kitchen.
Given that Ntokozo Game lodge have provided this information and the customer opted not to utilise the facilities as a matter of preference they were not willing to offer a refund.
SafariNow indeed facilitates the bookings. We encourage transparency on what is offered to guests hence our insistence that the owners of our listings provide this information upfront.
We also encourage that our guests preview the listings to ensure they are well informed of what they are paying for prior to confirming a booking.
I will send you my direct contact details should you like to discuss this query further.
Kind regards
Tracey