Money taken but zero booking

I made a Road Lodge (PE) booking via SafariNow on the 10th April. My money was taken as i had to pay in order to get a booking confirmation. However, upon arriving at the Road Lodge in PE at 9pm, RoadLodge had NO knowledge of my booking. I had proof that I paid for the room. We ( RoadLodge staff and I) tried to contact SafariNow's call centre numerous time with ZERO success. Fortunately, the staff of Road Lodge were friendly enough to find me another room that i didnt even want (single beds). Thus, I paid DOUBLE for the stay that was already confirmed by your company.<br> <br> I really do not like the service that was provided as my money was taken without any problems, yet my booking wasn't made. I also sent an email to your team on the 15th April with no response.<br> <br> >Booking Enquiry #*** with Road Lodge Port Elizabeth