ML
Marelie L

1 reviews | Active since May 2017

08 May 2017, 10:40

Misleading info about Mamagalie Lodge

<p>As a honeymoon couple we were very expectant of our holiday and used Safarinow to help us in planning our holiday. Our last stop for a two night getaway we booked at Mamagalie Lodge due to the reviews written on Safarinow as we are not known to the area. The reviews were all about the amazingness of the place, but very misleading . The staff was unfriendly and not accomodating as descriped in the reviews on Safarinow. This could just have been our experience, so as I logged on to Safarinow to write my review, I saw there was no bad review of the place or any realistic review. It is as if the best reviews are filtered and misleading as to the reality of the place. I looked at different lodges and also the same things showed. Just the good reviews were listed and listed first. This shows unreliable info and thus I want to advise people reading this not to trust Safarinow and their reviews. We need authentic opinions and a consultant to give accurate info. </p>

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Replies (1)
Safarinow.com
Safarinow.com's reply09 May 2017, 09:17
Official

Hi Marelie,

Our current review process allows all guests that have booked through Safarinow.com to review Establishments on our website.

All reviews that are received are published, should they be positive or negative. In this instance this Establishment has received only positive reviews from guests that booked via us.

You are welcome to view other Establishments listed with us to see some mixed reviews.

We have emailed you directly as we are not able to trace a booking under your name. Did you make the booking through Safarinow.com?

Please feel free to respond directly to our email or to contact us directly for any further assistance.

Kind regards

Safarinow.com