Just want money, don't care about customers

I cancelled my booking on 24 March 2020, booking number ***0, to which I got a reply from Safarinow.com that the owner of the accommodation will refund me the full amount plus the service fee after they have cancelled my booking. I then got in touch with the owner of Leloko 937, Fifi. Fifi then asked for proof of payment and bookings so she can refund me. I sent this too her numerous times and over many platforms in hope that she would respond to me. Fifi then stated she will not be refunding me and I must get the money from Safarinow.com, and then blocked my number to I could not get a hold of her to get my money. I then got in contact with Safarinow.com over email because they do not answer their phones, to which no one has been in touch with me since. According to their answering system, they say they will be in contact soon and I could not find this a bigger joke because the last time I had a reply was 11 May 2020. I would like my refund back that was promised to me several times. This service is absolutely appalling and I will never recommend either party again because of this. A response would be great, but as I read the reviews it doesn't seem that this company cares for their customers because they just want the money.