I would like a refund Please

I made a booking through Safarinow.com for a BnB in Richardsbay for the Weekend of the 3rd of April.(Booking ***3) However on the 19th of March I was informed that due to the corona virus the function was cancelled till further notice so i then cancelled my booking with the BnB. They told me that they will get back to me regarding my options.

Then on the 26th of March we got the news of the Nation Wide lock down i had contacted the BnB again and confirm cancellation. They then informed me they do not give refunds and need to speak to Safarinow.com. I then immediately got in touch with Safarinow.com and cancelled with them as well. They keep asking me to move my date of accommodation. But i keep telling them i cant change the date because I dont know how long the lock down will be. So how can a book another date. So since then i have not heard from them again. And now the weekend passed that was supposed to be the weekend of my reservation and i dont know what is going to happen or how to get my money back. They are not responding to my emails.

I would like a refund please.

Kind Regards