I live in the Eastern Cape and booked in Jan at Westcoast Tents for the end of April 2020 through Safarinow. I paid a huge deposit and when the Covid 19 started I contacted the owner enquiring about if things changes whether I will be able to get my depo

I live in the Eastern Cape and booked in Jan at Westcoast Tents for the end of April 2020 through Safarinow. I paid a huge deposit and when the Covid 19 started I contacted the owner enquiring about if things changes whether I will be able to get my deposit back or not. She advised that it will not be a problem. Then the lockdown hit us. I contacted the owner nearer to the date and enquired whether I can get my deposit back as we clearly will not be able to travel to the West Coast. She then advised that she cannot do anything I must contact Safarinow. I have sent numerous e-mails and left messages with no response. They still have the cheek to send me a review on "Please rate your stay". What stay. I again this morning tried contacting them to no avail. I would just like to get my deposit back for a holiday that did not happen..