JF
Jermaine F
1 reviews | Active since Feb 2024
01 Feb 2024, 14:13
I am unhappy Safarinow.com
I made a booking for self catering accommodation that showed available on the sight. Made the reservations and mind you full payment immediately. Only to receive notification a few hours later that we will unfortunately not be accommodated. How do you advertise specific accommodation available, allow guests to pay and then said guests have to now wait for monies to be refunded to them, I still do not have accommodation. No Safarinow.com my 1st experience was negative, it's going to be my last also.
Helpful (0)
Replies (3)0
Replies (3)
Safarinow.com's replyOfficial
01 Feb 2024, 14:26Good day Jermaine,
Thank you for your feedback.
I see that one of our agents has contacted you and the refund has already been processed to the account details provided. All quotes are marked subject to availability. At the time the quote was sent the room was indeed available. We can still assist you in finding alternative accommodation if this is required.
We sincerely apologize for the inconvenience caused.
Kind regards,
Safarinow.com
Thank you for your feedback.
I see that one of our agents has contacted you and the refund has already been processed to the account details provided. All quotes are marked subject to availability. At the time the quote was sent the room was indeed available. We can still assist you in finding alternative accommodation if this is required.
We sincerely apologize for the inconvenience caused.
Kind regards,
Safarinow.com
Safarinow.com's reply01 Feb 2024, 14:26
Official
Good day Jermaine,
Thank you for your feedback.
I see that one of our agents has contacted you and the refund has already been processed to the account details provided. All quotes are marked subject to availability. At the time the quote was sent the room was indeed available. We can still assist you in finding alternative accommodation if this is required.
We sincerely apologize for the inconvenience caused.
Kind regards,
Safarinow.com
Thank you for your feedback.
I see that one of our agents has contacted you and the refund has already been processed to the account details provided. All quotes are marked subject to availability. At the time the quote was sent the room was indeed available. We can still assist you in finding alternative accommodation if this is required.
We sincerely apologize for the inconvenience caused.
Kind regards,
Safarinow.com
JF
Jermaine F's updateReviewer Update
01 Feb 2024, 15:39Thank you Safarinow.com for your prompt response and assistance to my complaint.
I am happy Safarinow.com
I am happy Safarinow.com
JF
Jermaine F's update01 Feb 2024, 15:39
Reviewer Update
Thank you Safarinow.com for your prompt response and assistance to my complaint.
I am happy Safarinow.com
I am happy Safarinow.com
Safarinow.com's replyOfficial
01 Feb 2024, 15:41Good day Jermaine,
Thank you for your feedback. We are happy to have been able to assist you in finding alternative accommodation.
Kind regards,
Safarinow.com
Thank you for your feedback. We are happy to have been able to assist you in finding alternative accommodation.
Kind regards,
Safarinow.com
Safarinow.com's reply01 Feb 2024, 15:41
Official
Good day Jermaine,
Thank you for your feedback. We are happy to have been able to assist you in finding alternative accommodation.
Kind regards,
Safarinow.com
Thank you for your feedback. We are happy to have been able to assist you in finding alternative accommodation.
Kind regards,
Safarinow.com