How not to Book your Travel

My establishment is listed (or was?) on SafariNow. No bookings were forthcoming from SafariNow for the entire year. Suddenly I received 2 in close succession. I tried to communicate (which you can only do via email), but my log in wouldn't work. Tried resetting the password. The page would just hang. Managed to get an email to SafaiNow and received the same page to change my password. It wouldn't budge. Now it seems I'm locked out. Great.