NU
Nicole U

1 reviews | Active since Mar 2018

13 Mar 2018, 14:43

Horrible - stay away

Horrible. Paid SafariNow full amount via secure site and a refundable ‘damage’ deposit to manager of flat (501 Canterbury Square, Cape Town operating under Alpha Apartment Bookings, & Centurion All-Suite Hotel Apartments Resort). Harassed for the whole week by both entities to give credit card details without a satisfactory explanation – or face eviction. I reluctantly comp**** – but demands escalated. Flat manager sent e-mail wanting imprint of my card (full account number) and copy of the back (CVV number) – giving free access to my funds!! ….deposit withheld because flat manager in a dispute with SafariNow. To add insult to injury – the flat is shabby, poorly equipped, and ridiculous cancelation policy not given upfront. STAY AWAY! There are far better booking agencies and venues in Cape Town.

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Replies (1)
Safarinow.com
Safarinow.com's reply14 Mar 2018, 10:23
Official

Hi Nicole

We are sorry to hear of your experience.
Thank you for the feedback, we will contact you directly via telephone in regards to this query.

Regards

Yvonne Matambo